Topsport Kayaking Specialists Limited Cancellation Policy
Our cancellation policy allows clients to reschedule or cancel their booked course or guided trip provided enough notice is given. This policy helps support our small business when there is not enough time to replace a booking if someone cancels their space at short notice.
Cancelling or rescheduling your course or trip
If for any reason you need to cancel your kayak course, gorge trip or mountain run, you will receive a refund minus our cancelation fee. This is provided you contact us at least 14 days before your Grade II Course starts or 7 days before your Gorge Trip or Mountain Run. If enough notice is given Topsport Kayaking will gladly re-book your kayak course, gorge trip or mountain run to a new available date at no charge. However if you cancel or reschedule your course or trip inside of this time period the full amount is still payable.
We deduct a cancellation fee for ALL courses and guided trips that are cancelled by our clients. Your amount refunded depends on the amount of notice you provide as above.
Our Cancelation fee’s are as follows:
- Grade II Certificate Course - $100
- Guided River Trip - $39
- Guided Run Trip - $39
Cancelling Part of your Grade II Course
If for some reason you are unable to attend a day or days of your kayak course we will try to rebook you with another group, if successful there is an additional cost of $190 per day. There is a no refund for the days missed.
Weather & Flow Conditions
Safety requirements may force us to cancel your kayak course, gorge trip or mountain run for a number possible of reasons (eg. bad weather, river flow level, wind, etc). If we need to cancel your trip we will contact you as soon as possible. We may be forced to cancel your trip the morning-of or the day prior, if this happens you will be either: 1) Refunded the full amount of your trip fee (minus your booking fee) OR 2) You may choose to re-book to a new date at no additional charge. In exceptional circumstances we may need to cancel your trip after travelling to the start location or even part-way through your trip as conditions change. Typically we decide prior to leaving town but sometimes we make the extra effort to make an important trip take place e.g race week and overseas clients. If this happens there is a minimum cost of $100 pp. Our standards are to cancel are trip using the latest weather and flow resources BEFORE we leave town but occasionally the forecast is incorrect and we do not know until arriving at the start location.
Cancelling your Coast to Coast Kayak Hire Booking
Topsport Kayaking will gladly cancel your Coast to Coast kayak hire booking provided you contact us at least 4 weeks before the hire period. A cancellation charge to the value of 20% of the original hire fee will be deducted. You will be credited back the balance through your original form of payment. If you cancel your hire out of this time period the full amount is still payable.
Any cancellation due to covid restrictions is to be a credit before refund.