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Cancellation Policy - Terms and Conditions 

COVID 19 - Standard cancelation policy applies

Our cancellation policy allows clients to reschedule or cancel their booked course or guided trip provided enough notice is given. This policy helps support our small local business when there is not enough time to replace a booking if someone cancels their space at short notice. 

Cancelling a booking 

If for any reason (this includes illness, COVID, travel delays and injuries) you need to cancel your kayak course, gorge trip or mountain run, you will receive a refund minus our cancelation fee. This is provided you contact us at least 21 full days before your booking and your trip or course has been booked for less than 90 days. If your trip or course has been booked for more than 90 days a 50% refund will be given. 

We deduct an administration fee for any courses or trips that are cancelled.

Our Cancelation fee’s are as follows:

• Grade II Certificate Course - $400
• Guided River Trip - $49
• Guided Run Trip - $49
• Refresh with Ryan - $49
• Guided Run/River Combo - $89
• The Next Level - $89

Cancelling Part of your Grade II Course

If for some reason you are unable to attend a day or days of your kayak course we will try to rebook in with another group, if successful there is an additional cost of $250 per day. There is a no refund for the days missed.

Rescheduling a booking 

If you need to reschedule your course or trip, Topsport requires a minimum of 14 full days notice. Any booking rescheduled outside this time period will require a new booking and new payment. 

All rescheduled trips are subject to an administration fee which is as follows: 

• Grade II Certificate Course - $49
• Guided River Trip - $49
• Guided Run Trip - $49
• Refresh with Ryan - $49
• Guided Run/River Combo - $49
• The Next Level - $49

Weather & Flow Conditions

Safety requirements may force us to cancel your kayak course, gorge trip or mountain run for a number of reasons (eg. bad weather, river flow level, wind, etc).

If we need to cancel your trip we will contact you as soon as possible. This may be in the days leading up to your trip or in the morning of the trip. If this happens you will be provided with a code to rebook your trip at no charge on another date that suits. 

When travelling from out of town PLEASE make sure you book flexi flights and accomodation as none of our trips are ever guaranteed to run. We can only operate our trips when weather and river conditions are safe to do so. 

In exceptional circumstances we may need to cancel your trip after travelling to the start location or even part-way through your trip as conditions change. Typically we decide prior to leaving town but sometimes we make the extra effort to make an important trip take place e.g race week and overseas clients. If this happens there is a minimum cost of $100 pp. Our standards are to cancel are trip using the latest weather and flow resources BEFORE we leave town but occasionally the forecast is incorrect and we do not know until arriving at the start location.

Cancelling your Coast to Coast Kayak Hire Booking

Topsport Kayaking will gladly cancel your Coast to Coast kayak hire booking prior to the 30th of November 2023. A cancellation charge to the value of 20% of the original hire fee will be deducted. You will be credited back the balance through your original form of payment. If you cancel your hire outside of this time period the full amount is still payable.